Statement of Work
This Statement of Work ("SOW") is between ("Client") and The Young Dream Family Company INC dba Dream Kid Spa ("Contractor"), effective on the day the retainer has been paid ("Effective Date").
This SOW is entered into, as of the Effective Date, by and between the Client and the Contractor, and is subject to the terms and conditions specified below. The exhibit(s) to this SOW shall be deemed to be a part hereof. In the event of any inconsistency between the terms of this SOW and any prior or simultaneous agreements of the same subject matter, the terms of the SOW shall prevail.
Purpose. The purpose of this SOW is agreed to by the parties as follows:
Details of the Project is listed in confirmation Email
Scope of Work. This SOW outlines the tasks and deliverables currently anticipated by the parties during the SOW term. Beginning on the Effective Date, the Contractor will provide the Client the following product(s) (collectively, "Products") or service(s) (collectively, "Services") as described in the attached confirmation notice.
Responsibilities.
The Contractor will:
- Provide a Clean Space 15 minute before the start of the event / Day service honor appointment time
-Ensure all agreed activity is provided unless otherwise stated
-completed all the listed detail mentioned in the confirmation email.
-Provide all add-ons
- remain the right to refuse last minute add-ons, guest count or scope changes.
The Client will:
- Follow all written and Spoken rules.
- final guest count 7 days before event/service date.
- Adhere to the details scoop of the booking confirmation.
- Finalize all balance
- Inform Parents of Waiver before arrival
- Signed completed waiver for the guest of honor.
-Arrival expectation 15 minutes before the start of assigned event/service time.
-Allergy/diet disclosure
Project Schedule. The Contractor and the Client will engage in the project according to the following timeline:
-The event timeline is listed on the confirmation booking, including any additional time added.
Period of Performance. The Services shall commence on and shall continue until the completion of Services.
Acceptance Criteria. The Products or the Services provided by the Contractor will be considered complete by the Client as long as the following conditions or criteria are met:
- Communicate with Host before the End of each services
- Review checklist to ensure Add-ons have been completed.
- If substitutions were made before or during the event ensure the agreement has been met/completed.
Payment Schedule and terms. Payment shall be made to the Contractor according to the following terms:
To secure the date and commence all work, a 50% retainer is required. Payment reminders are due on or before the service date. All major credit cards can be paid online, cash can be paid at the in-store location, or an invoice can be sent. Afterpay is also an accepted payment method.
Refunds & Cancellations Policy:
All retainers made to Dream Kid Spa are non-refundable unless otherwise stated in writing.
retainers are required to reserve the event date and time and will be applied toward the final balance.
Cancellation requests must be submitted in writing via email.
Rescheduling
One complimentary reschedule may be permitted if requested at least 3 days prior to the scheduled event date, subject to availability. Rescheduled events must take place within 180 days of the original event date.
Additional reschedule requests may be subject to 20% administrative fees.
Final Payments
Final balances are due by the agreed-upon due date listed in the booking agreement.
Failure to submit payment by the due date may result in cancellation of services and forfeiture of all payments made.
Guest Count Changes
Final guest counts must be submitted by 7 days prior to the event.
Reductions in guest count after final confirmation will not qualify for refunds or credits.
Additional guests may be accommodated based on availability and additional fees.
Late Arrivals
Event end times remain as scheduled regardless of late guest or client arrival.
Additional time may be added only if availability permits and additional fees are paid.
Illness, Emergencies & Force Majeure
Dream Kid Spa reserves the right to reschedule services due to severe weather, emergencies, unsafe conditions, staff illness, or circumstances beyond reasonable control. In such cases, a rescheduled date or account credit may be provided.
No Shows
Failure to appear for the scheduled event without notice will result in forfeiture of all payments made.
Outside Vendors & Services
Dream Kid Spa is not responsible for cancellations, delays, damages, or service issues caused by third-party vendors hired separately by the client.
Refund Exceptions
Approved refunds, if applicable, will be processed within 7-10 business days using the original payment method. or in the form of a credit unless otherwise stated in writing.
Governing Law. This SOW shall be governed by the laws of Massachusetts.
IN WITNESS WHEREOF, the parties hereto have executed this SOW to be effective as of the day, month, and year first written above.
The Contractor: The Young Dream Family Company INC dba Dream Kid Spa